Accessing Your Benefit

Claims are processed and paid on the 25th of each month.
To receive your benefit on time:

Submit your claim by the 5th of month.

Tip: Consider setting a calendar reminder for the 1st or 2nd of each month

If the 25th falls on a weekend or holiday, your payment will be issued the next business day.

Complete the secure online Direct Deposit form HERE.

IAFF MERP Member Portal

If you have not already done so, register on the Member Portal. You will use this portal to submit and manage your IAFF MERP benefit claims.

How To Register

1. Navigate to the Member Portal and click Sign Up Here (Already Registered? Enter your credentials and click Sign In)
2. Enter your email address (personal email recommended) and requested information.
3. Confirm your email
4. Return to the login screen and enter your new credentials – you will then be prompted to enter a verification code.
5. Your one-time verification code will be sent to your email.
6. Retrieve the code from your email and enter it into the portal login page.
7. Click Sign In to enter the Member Portal.

Important Note:

You’ll receive a new verification code by email each time you log in. While it may feel like a small hassle, this extra security step allows us to eliminate paper claims and wet signatures – making the claims filing process faster, more secure and entirely online.

First Time Logging into the Member Portal? Please be sure to review your account summary page and member profile. If anything looks inaccurate or if you have any other questions or concerns, please contact the Trust Office at (844) 353-7839 or moc.s1770768161tifen1770768161ebapb1770768161@PREM1770768161FFAI1770768161.

Helpful Links:

• Download the Retiree Portal User Guide
• Watch a video tutorial on Portal Registration
• Watch a video tutorial on Creating a Claim

The Member Portal is the fastest and most secure way to submit your IAFF MERP claims.

To file an IAFF MERP claim:

• Review and submit your claim
• Log into the IAFF MERP Member Portal.
• Click “New Claim” (top right of the page)
• Follow the prompts to complete your online claim
• Upload any supporting documents (e.g., EOB, proof of premium, etc.)
• Complete your authorization & disclosures

Upload a copy of your pension statement (or bank statement) that shows the monthly premium deduction.
This serves as your proof of payment and substantiates your claim for reimbursement.

You must submit this each month you are requesting reimbursement, as MERP requires monthly proof of payment for ongoing premium claims.

• Monthly Benefit Limit (MBL): If your monthly premium is higher than your MERP monthly benefit amount, reimbursement will be limited to your available monthly benefit unless you have funds in your Accumulated Benefit.
• Claims Carryover Balance: Any excess eligible premium amount above your monthly benefit will be credited to your Claims Carryover Balance. If you have a Claims Carryover Balance, you do not need to submit a new claim until your Claims Carryover Balance is exhausted.